The Latest Standard of Customer Support in the Recruiting World

Today, customers are no longer satisfied with template responses, they expect real support, instant access to information, and relationships built on partnership. That’s why the concept of Customer Success is evolving beyond problem-solving into an intelligent, proactive experience that helps clients achieve their goals.

At Helio AI, we view this change as a natural stage of evolution. Our mission has always been to intelligently simplify the hiring process, and we apply the same approach to supporting our clients and ensuring their maximum comfort.

How the Customer Experience Is Changing

Modern customers expect more than ever before. According to studies by PwC and Gartner, by 2025, 73% of organizations will have already revised their customer support strategies. Meanwhile, only 14% of customer issues are fully resolved through self-service indicating that customers still need smarter, AI-powered support tools.

Currently, 51% of customer experiences begin on third-party platforms such as Google, YouTube, or ChatGPT, confirming that information and assistance must exist where customers already are_in the same software they use daily.

These examples clearly show that support standards are shifting dramatically. Successful companies must be where their customers are. They should create fast, intelligent, and human-centered experiences.

What This Means for Helio AI

Our team embraces these changes through three core principles:

• Proactivity - anticipating user needs before they turn into problems.
  
  
• Intelligent Personalization - tailoring solutions based on each client’s unique workflow and data.
  
  
• Human + AI - where artificial intelligence doesn’t replace people but empowers them.
  
  

Meet the Next Level of Helio’s AI Agent

Within this vision, Helio’s integrated AI agent is now powered by RAG (Retrieval-Augmented Generation), which works alongside Helio’s support team to assist users.

“How can I create a new vacancy in Helio?”
“Can I schedule candidate interviews directly from the system?”
“Can I send feedback simultaneously via email and SMS?”

With RAG, users receive instant, accurate answers based on real-time data.

Why This Matters

According to Gartner, by 2026, 85% of customer experience leaders plan to explore or implement AI-powered decision-making tools.

At Helio.AI, we understand that technological innovation must be seamlessly integrated into the entire support process — from third-party platforms to the final self-service stage.The integration of RAG allows us to deliver not just any answer, but the right answer, at the right time, through the right channel.

Human + AI collaboration -  this is the future of customer support at Helio.

If these stories sound exciting to you, Book a demo and discover more.